Quality Improvement in Education, based on Student Feedback

Abstract

This work deals with the improvement of higher education processes and the identification of solution guidelines, for problem areas analyzed from student feedback. The purpose of this article is to analyze and evaluate student opinions and suggestions. To this end, on the one hand, we conducted an online survey, with the aim of collecting educational improvement proposals, from the student’s perspective. On the other hand, we investigated the applicability of this method, which is well known and effectively used in the field of social science. Using the method, we examined what student expectations can be formulated, in order to improve and develop the quality of education. In the course of factor analysis, we planned to define those expectations and attitudes that will be of effective help, in the successful improvement and development of the teaching work, which can ultimately mean long-term success for the student.