Employee - Supervisor Conflict Management in Organization

Abstract

Globalisation has caused more diversity in the workplace and in addition to the benefits it has led to increased conflicts. The perception of conflict is not the same between individuals because they bring different cultures and mentalities. As a result, its management is demanding and requires a detailed analysis of the situation to determine the most effective method to use. The study aims to analyse the styles employees use in handling conflicts with their supervisor.The study uses as research instrument a questionnaire created relaing on other studies to collect the data nedeed for the research analysis. As all the sample of respondets is compozed by Albanian citizens the language of the questionnaire is Albanian language. The study found out that Albanian employees use the collaborating style in handling conflict, and also compromising style which favours both parties and finding a common solution.