Identification, analyzing and solving of the nonconformities through selected quality management tools

Abstract

Companies nowadays must adapt to quickly changing conditions on the market. It is common for a production company to have some inconsistencies in the production process and it depends on the quality system how will the company decrease their occurrence. Nowadays is quality department an important part of companies because it is responsible for consistent production, high quality of produced pieces and employees working in the department. This paper aims to identify the main nonconformities and complaints to propose solutions to their reduction and corrective measures. In the article, we want to focus on the identification of nonconformities and complaints and their analysis through selected quality management tools. The first part of the article contains the theoretical basis of an overview of the issue, which further characterizes the importance of management quality, its importance and use in the company. The second part contains the main goal together with partial goals and methodology, which served as the base for calculations necessary for the elaboration of own research.