Models for Perceived Importance and Satisfaction of Outsourcing Factors: Evidence from Slovakia

Abstract

Outsourcing of logistics activities brings companies a number of benefits, in the form of increasing the quality of logistics processes, reducing costs or reducing risk throughout the supply chain. Although a number of studies have examined outsourcing in various sectors of the economy, so far no study has constructed models based on the interrelationships between importance and satisfaction with the logistics activities of companies provided by an external partner The main objective of this paper is to develop simple models that will be adequate to measure the importance of and satisfaction with outsourced logistics activities in selected areas. The reliability of the research tools was verified using a reliability estimation coefficients. We also use several mathematical- statistical methods, in the field of descriptive and inductive statistics. The results point to reliable partial-models. It can also be concluded that there are significant correlations between the importance and satisfaction of individual factors in the models.