The Interactive Effects of Disability, Age, and Gender on Organization Performance at Telecommunication Sector Companies

Abstract

Diversity in human resources can contribute to success if used effectively; on the other hand, diversity in the workplace could become the polar opposite if it is strategically controlled, disregarded, and lacks essential resources. This research aims to look into the elements that positively influence organizational performance and employees’ performance regarding age, gender, and disability diversity. The study was based on data collected through a questionnaire. The primary method for gathering data was through a survey questionnaire distributed to all telecommunication companies in Jordan. Descriptive analysis, a reliability test, a correlation matrix, and linear regression were used to obtain the results; we also use a qualitative methodology to carry out an extensive analysis of the existing literature, using numerous databases, including Science Direct, Springer, Google Scholar, JSTOR, and Elsevier, to make a global comparison involving diversity and organizational performance. The outcomes revealed that diversity in age, gender and disability is prevalent in Jordanian telecommunication companies. Moreover, the results indicated that diversity support positively affected organizational performance as mediated by employee performance. The results supported all the hypotheses. The findings showed a favourable correlation between all variables, and the authors found that gender, age, and disability diversity could effectively influence organizational performance.